Frequently Asked Questions
Find answers to all your questions about td99 right here
Betting, deposits and withdrawals, live dealer, and responsible gaming — detailed answers to td99's most important questions in plain English.
Every day, thousands of players at td99 want to know things — how to withdraw money, how cricket betting works, how to play at a live dealer table, or how to keep their gaming under control. On this page we have provided detailed and straightforward answers to all those questions so you can use the platform with confidence. Click on any section below to expand the questions and answers.
Frequently Asked Questions
Responsible Gaming
td99 is only for people aged 21 or older. If there is any doubt about age, we may request a national ID card. This platform is not for minors, and any account belonging to a minor will be closed. If you know of a minor using this site, please notify our support team.
Some common warning signs: spending more money than your budget allows, placing more bets to recover losses, prioritising gaming over family or work, and feeling restless when not playing. If you notice these signs, take a break and read our responsible gaming page. If the situation feels serious, contact td99 support.
Yes. td99 encourages players to take control of their own spending. You can set a personal daily, weekly, or monthly deposit target and play within it. For direct help with this, speak to our team via live chat or email — they will help you take the right steps.
In Bangladesh, mental health specialists, counsellors, and trusted family members can be a first source of support. td99's responsible gaming page has a list of resources. You can also seek guidance through our 24/7 live chat or by emailing [email protected] — we provide assistance with full confidentiality.
If you feel you need a break for a while, submit a request via live chat or at [email protected] — we will disable login to your account for a set period. If you want a longer-term self-exclusion (self-exclusion), that can also be arranged, during which your account will remain completely inactive for a defined period of time.
Cricket & Sports Betting
Decimal odds work directly as a multiplier. For example, if the odds are 2.50, a ৳100 bet returns a total of ৳250 (meaning a net profit of ৳150). The higher the odds, the lower the probability but the higher the potential payout. Always read the displayed odds carefully before placing any bet.
Match Winner (which team will win), Toss Winner, Over/Under (how many runs in a given over), Top Batsman, Top Bowler, and Method of First Wicket — these are very popular. For example, you can participate in the Match Winner market for games like Bangladesh vs India. These markets are most widely available during BPL and international T20 matches.
In an accumulator (or "acca"), you combine multiple selections into a single bet. The odds of each selection are multiplied together, making the potential payout much larger. However, if all selections are not correct, the entire bet is lost. Adding more matches increases the opportunity for profit but also raises the risk — so choose carefully.
Live betting means placing bets in real time while a match is in progress. Markets such as how many runs in the next over or when the next wicket will fall move with rapidly changing odds. Live betting is available at td99 and odds are updated after every ball, so you can make decisions based on how the match is unfolding.
Yes, the markets work in the same way across BPL, ICC T20 World Cup, IPL, and other international tournaments. With BPL, many players find it easier to analyse matches due to familiarity with local teams. International matches generally offer more markets. Check the td99 Sports section for any series.
Withdrawals
The minimum withdrawal at td99 is ৳500. Withdrawal methods are: bKash, Nagad, Rocket, and Upay — you can withdraw via any of these four mobile wallets at any time. The same rules apply for each method. Funds typically arrive within 10 to 45 minutes of the request.
Yes, this is mandatory. The name registered on your td99 account must match the name on your bKash, Nagad, Rocket, or Upay account. If the names differ, the withdrawal will be held for security reasons and additional verification may be required. Sending funds to someone else's wallet is not possible.
Yes, but only after meeting the wagering requirement. For the welcome bonus, wagering is calculated on the bonus amount only, not on the deposit. For example: ৳1,200 bonus × 15 = ৳18,000 must be wagered — after that, winnings from the bonus become withdrawable. Once the requirement is met, follow the same process as a standard withdrawal.
A "Pending" status means the request is being processed. It is usually completed within 45 minutes. If more time has passed, contact live chat with the details of your request (amount and time). Delays can sometimes occur if account verification is incomplete or the wallet name does not match — support will quickly let you know the reason.
Standard withdrawals at td99 are completed in just 10 to 45 minutes. This timeframe applies regardless of the method — bKash, Nagad, Rocket, or Upay. It may take slightly longer at night or during high-traffic periods, but if it exceeds one hour, please contact support.
Verification & Documents
Verification is usually requested before a large withdrawal for the first time, or when unusual activity is detected on an account. This is done to ensure your account's security and to prevent fraudulent activity. Once verification is complete, it is generally not required again.
National ID Card (NID) is the most common and preferred document. A valid passport or birth registration certificate may also be considered. The document photo must be clear and legible. The name on the document must exactly match the name on your td99 account and payment wallet.
Yes, completely confidential. td99 stores your personal documents on secured servers protected by SSL encryption. This information is not shared with any third party and is used only internally during the verification process. See our privacy policy for more details.
The withdrawal process will be put on hold and verification will be requested. For security reasons, td99 needs to ensure that funds are going to the actual account holder. Contact support to update the name and submit the necessary documents — the team will review it promptly.
Verification (KYC) is done for three main reasons: to prevent account theft or fraud, to block access by minors, and to ensure the security of financial transactions. It is done for your own protection. Once verification is complete, the account remains fully active and does not need to be done again.
Live Dealer Games
Teen Patti is a very popular three-card game from South Asia. Each player receives three cards and the best hand wins. Andar Bahar is even simpler — one card is revealed and you bet on whether the next card of the same value will fall on "Andar" (inside) or "Bahar" (outside). Both games are available at td99 with live dealers.
Baccarat is a straightforward card game where you bet on "Player", "Banker", or "Tie". Both sides receive two cards and the hand whose points are closest to 9 wins. 10s and face cards are worth zero. If the total of the cards is two digits, only the last digit counts. It is easy to learn but enjoyable to play strategically.
Yes, completely real. In live dealer games, a trained dealer runs the game from a studio via video streaming. Real cards, a roulette wheel, or dice are used. You can watch everything directly on your screen and chat with the dealer — the whole experience feels just like a real casino table.
There are two main types of bets in roulette: inside bets (on specific numbers or small groups of numbers) and outside bets (red/black, odd/even, high/low numbers). Outside bets have a higher chance of winning but lower payouts; inside bets are the opposite. European and other variants may be available at td99's live roulette.
Table limits vary by game and variant. Generally, lower-limit tables are also available for newer players, allowing you to start with a modest budget. High-limit tables are available for larger amounts as well. Before joining a specific table, check that table's information page for the minimum and maximum limits.
Didn't find the answer to your question?
td99's support team is ready to help in Bengali and English, 24 hours a day, 7 days a week. Contact us now via live chat or email.